Proyaas aims to maintain a transparent and fair payment and refund process.

This Refund Policy applies to paid courses, programmes, workshops and other paid services offered by Proyaas, unless a programme-specific refund policy states otherwise.

01 General Principle

Refund eligibility depends on:

• The programme selected
• Date of cancellation
• Course commencement
• Attendance/participation
• Programme-specific terms
• Applicable law

The specific refund terms displayed at the time of registration will prevail where they differ from this general policy.

02 Cancellation Before Course Commencement

Where permitted for a particular programme, a participant may request cancellation before the programme begins.

Any applicable refund will be processed after deducting:

• Non-refundable administrative charges, if disclosed
• Payment gateway charges, where applicable
• Other clearly disclosed costs that cannot reasonably be recovered

The applicable refund percentage/time period should be stated on the individual course registration page.

03 Cancellation After Course Commencement

Once training has commenced, refunds may be limited or unavailable because Proyaas may already have incurred costs relating to:

• Faculty
• Training infrastructure
• Learning materials
• Administration
• Course access
• Registration
• Assessments

Any course-specific refund provisions will be communicated before payment.

04 Duplicate or Failed Transactions

If your account is debited more than once for the same transaction due to a technical or payment processing issue, the duplicate amount will be eligible for refund after verification.

05 Unsuccessful Payment

If payment fails but the amount is debited from your bank account, the transaction will generally be reconciled through the payment gateway/banking system.

If the amount is not automatically reversed within the applicable banking/payment gateway timeframe, you may contact Proyaas with:

• Name
• Registered mobile number
• Transaction ID
• Date of transaction
• Amount

06 Proyaas-Cancelled Programmes

If Proyaas cancels a programme before commencement, participants may be offered:

• Transfer to another suitable batch/programme
• Refund of the eligible amount

The applicable option will be communicated to registered participants.

07 Refund Processing

Approved refunds will be processed to the original payment method wherever technically possible.

The time taken for the amount to appear in the customer's account may depend on:

• Bank
• Card issuer
• Payment gateway
• Payment method

Proyaas cannot guarantee the exact date on which a bank or payment provider will credit the refunded amount.

08 Non-Refundable Charges

Where applicable, certain charges may be non-refundable, provided they were clearly disclosed before payment.

09 How to Request a Refund

Send your refund request to:

Please include:

• Full name
• Registered mobile number
• Email address
• Course/programme
• Transaction ID
• Payment date
• Reason for refund

Proyaas may request additional information to verify the transaction.

10 Refund Review

Refund requests will be reviewed according to the applicable course/programme terms.

Submission of a refund request does not automatically guarantee approval.